Radix HR
Job Summary
The Shift Manager is responsible for overseeing daily store or department operations during assigned shifts. This role ensures that staff perform efficiently, company standards are followed, customer service is delivered at a high level, and sales, safety, and operational targets are achieved. The Shift Manager serves as the frontline leader who supports employees and acts as the key decision-maker when senior managers are not present.
Duties and Responsibilities
Operations Management
- Supervise all daily activities during the assigned shift
- Ensure smooth opening, mid-shift, and closing operations
- Monitor workflow, productivity, and service quality
- Resolve operational issues and make quick decisions when needed
Staff Supervision
- Assign duties and ensure team members are properly deployed
- Monitor employee attendance, punctuality, and performance
- Coach, guide, and motivate staff to meet service and sales targets
- Handle minor employee concerns and escalate serious issues to management
Customer Service
- Ensure all customers receive professional, friendly, and prompt service
- Handle customer complaints, concerns, and special requests
- Resolve service issues and ensure customer satisfaction
Sales and Performance
- Monitor daily sales, productivity, and customer traffic
- Support the team in achieving sales targets and upselling goals
- Implement promotions, campaigns, and company initiatives
Cash, Inventory, and Reporting
- Oversee cash handling, POS transactions, and shift balancing
- Monitor inventory levels and report shortages, damages, or discrepancies
- Prepare shift reports, sales summaries, and incident reports
Compliance and Safety
- Ensure compliance with company policies, labor rules, and safety standards
- Enforce cleanliness, hygiene, and workplace safety procedures
- Report any violations, risks, or incidents to management
Qualifications and Requirements
Education
- Bachelor’s degree in Business Administration, Hospitality, Management, or a related field is preferred
- High school diploma with relevant experience may be considered
Experience
- At least 1–3 years of experience in a supervisory, team lead, or customer service leadership role
- Experience in retail, food service, hospitality, or operations is an advantage
Skills and Competencies
- Strong leadership and people management skills
- Excellent communication and interpersonal skills
- Ability to handle pressure and make quick decisions
- Good problem-solving and conflict-resolution abilities
- Strong customer service orientation
- Basic computer and POS system knowledge
- Ability to manage cash, inventory, and reports
- Willing to work or relocate in Lipa, Batangas
