Radix HR
JOB OBJECTIVE/S
Reporting directly to the Area Manager, the Assistant Store Supervisor is accountable for overall customer satisfaction by ensuring all store personnel under his/her consistently deliver the ultimate shopping experience. The Store Supervisor is responsible for selling floor leadership with the overall goal of customer satisfaction. He/She is accountable for sales performance, focusing on growth and profitability, merchandising standards, store operations and development of assigned store personnel in compliance with company policies and regulations.
SPECIFIC DUTIES AND RESPONSIBILITIES
Operational Effectiveness
- Executes and comply with all company policies and procedures
- Communicates with Supervisor for all store related concerns
- Monitors stores’ controllable expenses and makes recommendations when necessary
- Logs disbursement of petty cash and reminds immediate superior of replenishment
- Monitors proper use of issued office and store supplies
- Ensures store has adequate stocks of required store and office supplies
- Coordinates with Area Manager in developing and implementing strategies to achieve sales target
- Coordinates with Mall Managers and Leasing Managers for all store related concerns
- Ensures that new arrivals are highlighted at the selling floor and collaterals are in designated locations.
- Cascades all product information to ensure product awareness
- Transmits all circulars from the mall to Area Manager
- Ensures that “urgent documents” like statement of accounts are properly labeled URGENT and transmitted immediately.
- Lead by example. Strict compliance to company policies and procedures.
- Plans for upcoming mall events to maximize activity
- Accomplishes Store Checklist daily to ensure smooth store operation
People Management
- Provides leadership for all store personnel assigned
- Ensures fair discipline for substandard performance
- Ensures timely submission of payroll requirements
- Plans and conducts regular meetings with staff to cascade directives from Area
- Manager and other department heads
- Evaluates performance of store personnel and provides appropriate recommendations.
- Ensures that any incidents out of the ordinary at the store are reported to the Area Supervisor immediately after the incident followed by a written incident report.
Customer Experience
- Ensures that the Havaianas selling standard is implemented
- Ensures consistent implementation of display guidelines.
- Coaches staff on how to handle customer objections
- Oversees staff in delivering Havaianas customer experience
Other Responsibilities
- Uses sound judgment when making decisions
- Acts with integrity and respect
- Adapts to changes required by the business
- Ability to handle multiple tasks simultaneously
- Assumes and completes other duties as assigned by Management
Carries out responsibilities in accordance with the organization’s policies and applicable laws. Specifically, the position carries out the following Officer responsibilities:
- Planning-forecasting needs, prepares actual plans, and budgets and arranges time schedule; develop policies and simplified procedures
- Organizing- maintains coordination of activities across level through sound structure and regular interaction between and among group of employees
- Leading- develops high performing employees with full awareness and support to the vision and core values of the Organization through rational decision making, training, and coaching, opening communication channels like regular meeting and discussion, and employee recognition.
- Managing – sets performance goals and standards to measure actual performance and determine performance plans.
QUALIFICATION/S
- Must possess a Bachelor’s/College Degree of any field
- With at least minimum 2 years experience as a Store Supervisor in the retail or food industry is preferred
- With strong leadership qualities
- Highly effective organizational skills, attentive to details
- Excellent written and communication skills
- Strong interpersonal and influencing skills
- Preferably familiar with the demographics of area assigned
- Knowledgeable with Microsoft Office including applications
TOOLS/EQUIPMENT
- Computer (with software systems like Navision and Rpro)
- Fax Machine
- Photocopier
- Printer/Scanner
KEY ORGANIZATIONAL RELATIONSHIP
Reports to : Area Manager
Supervises : All store personnel in assigned stores
Title of Direct Reports: Cashiers
Stockmen
Sales Associates
Coordinates with : Positions w/ in Co. Frequency
PHYSICAL DEMANDS AND WORKING CONDITION
Works primarily in a typical, climate controlled office environment and enough space for storage of store forms and uniforms. Extended work hours and work on weekends and holidays may be required. While performing the duties of the job, the employee is regularly required to walk, sit, reach hands and arms, stand, use hands/fingers, handle, or feel, talk or hear. Job requires exposure to fumes or airborne particles, outdoor weather condition as the employee occasionally works in outside weather conditions
